Frequently Asked Questions

Our goal is to make your merch as easy, fast, & as custom as you.

Sales:

• I’m looking for a specific product but I can’t find it on your website.

  

• Will you price match?

  

• What is your minimum order quantity?

  

• Why is my pricing different from a previous order?

  

Artwork:

• If you create a custom design for me can I get the original files?

  

• Will you create a logo for me?

  

• Will the print size change from the smaller shirts to larger shirts in my order?

  

Proofing:

• Can I make changes to my order after I’ve approved my proof?

  

• Can I get a high res image mockup of my product to promote on my social media/website pre-order?

  

• Can I see a photo of my order before it is shipped?

  

• When will I receive my proof?

  

• How accurate is my proof?

  

Production:

• I ordered 100 items and received 99.

  

• What if I have a problem with my order?

  

• What if I need my order on or by a specific date?

  

Shipping:

• Do you drop ship?

  

• Can you ship on my shipper account?

  

• Why don’t I see any movement on my tracking number?

  

• I’m local. Can I pick up my order at your office to not pay shipping?

  

• Will I get a tracking number?

  

• When will my order ship?